Refund policy

Customer satisfaction is our main priority. So You have 30 days. If your order arrives and it's not what you expected, you have 30 days from delivery to request a return. Simple as that.

Here's what we ask: Items need to come back unworn, unused, with the tags still on and in the original packaging. Just hang on to your receipt or proof of purchase — you'll need that too.

Ready to start a return? Just reach out to us at contact@sweetsouthernchic.shop and we'll walk you through it. Once your return is accepted, we'll send you a shipping label and clear instructions. Please don't send anything back before reaching out — we won't be able to accept it without that first step.

Something Arrived Damaged?

Please check your order as soon as it arrives. If anything looks off — damaged, defective, or just plain wrong — contact us right away. We'll take care of it.

Exchanges

The quickest way to get the right item is to return what you have first. Once we accept your return, you're free to place a new order for what you really want.

Refunds

Once your return lands with us, we'll inspect it and let you know right away if it's approved. If it is, your refund goes straight back to your original payment method — usually within 10 business days. Your bank may take a little extra time on their end, so hang tight.

If 15 business days have passed and you still haven't seen it, please contact us at contact@sweetsouthernchic.shop and we'll get to the bottom of it.

Contact Us

Address: 4219 W Bay to Bay Blvd, Tampa, FL 33629, United States
Phone: +1 813-837-4696
Email: contact@sweetsouthernchic.shop

Opening Hours:

Monday: Closed
Tuesday – Friday: 1:00 PM – 6:00 PM
Saturday: 1:00 PM – 4:00 PM
Sunday: Closed